News & Updates

2016 Member Satisfaction Survey

The 2016 Member Satisfaction Survey took place from 28 January to 28 February 2017. Thank you to all Members who participated in this survey.

Please click here to view the summary results.

Please note that these results are an abridged version, so as not to contravene the Personal Data Protection Act.

Club Updates

Fireplace

The island-wide labour shortage continues to significantly challenge our service standards. Though we have deployed some strategies, our efforts have been insufficient. The removal of the Tavern carving station a couple years ago, the shift toward self-serve at Tangles last year, the hiring of seniors, and the introduction of cutlery baskets at the Wheelhouse are some small steps that we have taken to try to mitigate the gap, whilst we await traction with our IT overhaul.

Our next step is to operate the Fireplace Thursday through Sunday. The Fireplace is currently closed on Mondays and Tuesdays and from May, it will be closed on Wednesdays as well. By opening the Fireplace during peak days only, we can better deploy our service staff. We thank you for your understanding.

 

Pro-Shop

The Pro-Shop on Level 1 of the Sports & Recreation Complex will be fully operational from Saturday, 22 April. Various sports goods and items will be available for sale to Members. Supplementary to this, restringing services will continue to be offered. Please approach our friendly Sports Counter staff who will be more than happy to serve you accordingly.

 

Card Room

Please note that the Card Room on Level 4 of the Sports & Recreation Complex will be closed with effect from Sunday, 23 April. Members are advised that moving forward, all Card Room activities will be accommodated at the Multi-Purpose Games Room at Tangles on Level 2.

2016 Sports & Recreation Survey

The 2016 Sports & Recreation Survey took place from 12 November to 15 December 2016. Thank you to all Members who participated in this survey.

Please click here to view the summary results.

Please note that these results are an abridged version, so as not to contravene the Personal Data Protection Act.

Relocation of DBS ATM

You may have noticed that the DBS ATM has been relocated to Level 1 of the Main Clubhouse Car Park, next to the Passenger Lift. This relocation was done to make space for display cabinets. Thank you for your understanding and we apologise for any inconvenience this may cause.

Main Clubhouse Lift Upgrade

From 7 April till June, the old lift at the Main Clubhouse will be shut down for its replacement and upgrade. The original construction of the lift took place in the early 1980s, and unfortunately, spare parts are no longer available. We are working with Otis to upgrade the new lift load from 450kg to 750kg, i.e. from 6 to 11 persons, thus allowing wheelchair access, and hope this will bring Members greater convenience post completion. Thank you for your patience during this time.

Enhancing Tanglin’s Safety and Exclusivity

In response to the callout for a more exclusive and secured Club, we have been increasing our security efforts. Now that guest parking has been permanently relocated to the Sports Complex, the removal of guest traffic by the Jackpot Room has made it possible for us to install a new glass sliding door entrance with a proximity tap access system. This was installed in early July for activation on 1 August 2016.

Please have your membership card with you to ensure seamless access to the Club. Should there be any issues with your card, do drop by the Admin Office on Level 4 of the Sports Complex on weekdays from 9.00am to 6.00pm (excluding public holidays), for our Membership Team to assist you.

Last year, we modified procedures that required Members to tap in at the Sports Complex, and we also installed proximity tap access on Level 2 as well as the poolside gate. This year, we’ve also secured an additional five back of house access points with new devices to control access and soon we will be rolling out an upgrade of our CCTV cameras. This shift towards using security equipment also means that we have been able to modify our security payroll costs downward by approximately $50,000 per annum.

Please Update Your Particulars

We have numerous requests from Members for greater access control to prevent non-Members using the Club on their own, which we agree is both unfair to Members, who paid a sizeable entrance fee and monthly subscription, and an undesirable outcome for a Club of Tanglin’s stature. Further, given today’s geo-political environment, a step toward tightening up access is frequently requested and this step helps to further secure the Club.

As we improve on the car park IU access to prevent unauthorised entry into the Club, please ensure your car registration is correct and current. Please note that one car park label is accorded to Single Membership and two car park labels for Couple Membership. Members, be sure to update your particulars and your family’s so as to continue to enjoy seamless access in the Club.

Please inform the Club of your new particulars:

- your email address,

- telephone or mobile number,

- mailing address,

- passport number and FIN particulars,

- marriage, and

- children details,

- car de-cal and IU, etc.

Email the Membership department at membership@tanglin-club.org.sg, indicating your membership number and new details.

Guest Parking

Following the successful guest parking only at the Sports Complex trial, the 2015/16 General Committee has determined its permanency.

Members seeking guest parking should advise their guests’ names and vehicle registration numbers, along with their name and membership number, to the Front Office via any of the below methods:

- SMS / Whatsapp 9011 0611*

- Email frontoffice@tanglin-club.org.sg 

*A gentle reminder to note the correct number.

Our Front Office team will confirm receipt of your email or text message during operating hours (7.00am to 11.00pm daily). Given the availability of bays, we encourage you to reserve well in advance, to optimise your chances of securing parking for your guest. As is the policy, a Member can register a maximum of 2 guest cars at any point. Please understand that there is no guarantee that your guest will be granted a spot, as parking lots are available for guests on a first-come first-served basis and upon availability.

2015 Member Satisfaction Survey

The 2015 Member Satisfaction Survey took place from 11 January to 14 February 2016. Thank you to all Members who participated in this survey.

Please click here to view the summary results.

Please note that these results are an abridged version, so as not to contravene the Personal Data Protection Act.