Frequently Asked Questions: New 'Member Login' (Launch: 1 April)

Still need help? Please drop by our HELPDESK at the Main Clubhouse Lobby on weekdays between 1 and 30 April, excluding Good Friday.

(9.30am to 6.00pm | Kindly avoid 12 noon to 1.00pm.)

 

Alternatively, you may call 6622 0443 or email websupport@tanglin-club.org.sg.

(Weekdays, 9.30am to 6.00pm | For calls, kindly avoid 12 noon to 1.00pm.)

 

As we are experiencing a high influx of calls and emails during this time, please allow us some time to get back to you. We will strive to assist you as soon as possible. Thank you very much for your patience and understanding.

Logging In

1) “How do I log in?”

 

Click “MEMBER LOGIN”, which can be found towards the bottom left of this website. You will reach the page where you have to key in your login details.

 

If your account has been successfully created, you would have received an email from the General Manager on 1 April 2019. This email contains your login details. Do note that the first alphabet of your username has to be a capital letter.

 

If your account was not successfully created, it could be because the Club does not have your email address in our system, or because you and your spouse share the same email address. (Principal and Spouse Members are required to have different email addresses, in order to have a ‘Member Login’ account each.)

 

Members who did not manage to get their account login details will receive a hard copy letter from the Club.

 

2) “I did not receive the General Manager’s email containing my login details. What should I do to get my login details?”

 

Please email websupport@tanglin-club.org.sg, using your preferred email address, with the following details:

- Mention that you want your login details

- Your membership number

- Your date of birth*

- Your address*

- Your NRIC/passport number*

 

*For verification purposes

 

The Web Support inbox will be checked during weekdays, from 9.00am to 6.00pm. As we will likely experience a high influx of calls and emails during this time, please allow us some time to get back to you. We will strive to assist you as soon as possible. Thanks so much for your patience and understanding.

 

3) “Although I have followed the steps in the General Manager’s email, I can’t seem to log in.”

 

We apologise for the inconvenience caused. Please try clicking the “Forgot password” button and follow the instructions. You may refer to our User Guide on the steps.

 

If you can’t seem to reset your password, please email our Support Team at websupport@tanglin-club.org.sg using your preferred email address, along with your membership number, for assistance. Do note that your email address must be different from your spouse’s to register for an account.

 

The Web Support inbox will be checked during weekdays, from 9.00am to 6.00pm. As we will likely experience a high influx of calls and emails during this time, please allow us some time to get back to you. We will strive to assist you as soon as possible. Thank you very much for your patience and understanding.

 

4) “How do I change my password?”

 

After logging in, click your name on the top right, then click “Change Password”. Follow the instructions and key in your password twice, then click “CHANGE PASSWORD”.

 

5) “I am a Child Member. Can I have an account too?”

 

Our sincere apologies, at this point, the Club is only issuing accounts to Active Principal and Spouse Members.

 

6) “I opted out of this new website ‘Member Login’ initiative previously. Do I need to take any action?”

 

No, no action is needed. Members who opted out of this initiative will not have any account.

 

7) “What happens if I do not log into my account?”

 

Due to personal data protection reasons, if you do not log into your account by 1 July 2019, the Club will delete your account. Thereafter, you will need to make a request to re-register your account.

Statements

8) “I just ate at the Club today but do not see my transaction under my “STATEMENTS” page.”

 

Please check again on the next working day, as our Finance Department is required to verify all transactions before they are posted online. This process takes 1-2 working days. Please note that the Finance Department is closed on weekends and public holidays. Thank you for your patience.

 

9) “Can Spouse Members view the “STATEMENTS” page?”

 

By default, Spouse Members cannot view the “STATEMENTS” page. However, the Principal Member can email websupport@tanglin-club.org.sg to request for access for his/her Spouse. To help facilitate a speedier response, the Principal Member should indicate his/her membership number in the email. (Please note that this means that the Spouse Member will be able to view the entire household’s statements, and not just his/her individual statements.)

 

10) “Can I request for my spouse’s access to the “STATEMENTS” page for his/her own statements only?”

 

No, unfortunately, the system only permits viewing of the entire household’s statements. As such, if you request for your spouse’s access to the Statements, he/she will be able to view all transactions made by the entire household.

 

11) “How far back can I view my online statements?”

 

You can view your online statements beginning from March 2019. Subsequently, you will be able to view statements up to 12 months ago.

 

12) “Under “STATEMENTS”, I clicked “Birthday & Prepaid Credits”. What’s this?”

 

During your birthday month, you will receive birthday e-credits which are valid for 3 months from the 1st day of your birthday month. These e-credits, and whether they have been used, will be reflected on this page. We will send you an email regarding these e-credits nearing your birthday month, so please ensure that we have your updated email address on our records.

 

13) “I have logged into my account, but I can’t seem to view the “STATEMENTS” page.”

 

If you can’t view the “STATEMENTS” page, it is likely that you are a Spouse Member. Only Principal Members can view the “STATEMENTS” page by default. If you wish to access this page, please ask your spouse, who is the Principal Member, to email websupport@tanglin-club.org.sg to request for access. To help facilitate a speedier response, your spouse should indicate his/her membership number in the email.

 

14) “Why isn’t my signature displayed on my online chits?”

 

If your online chits do not reflect your signature, it is because you signed on the hard copy chit. Your signature will be reflected on your online chits, only if you signed on the tablet in our F&B outlets.

 

15) “Will I still receive hard copy statements?”

 

Yes, you will continue receiving the hard copy statements. The online statements serve as an additional service for Members' convenience.